![]() The number of users is displayed at the bottom of the page: You can view the current number of Active Users by going to the Company -> People page and filtering by "Active". If you have an annual subscription with ClickTime, please contact ClickTime Support before inactivating any users, as this may impact your annual contract terms. Sorry but we cannot issue credits or refunds for past non-use of the system. So for monthly subscriptions, if you have users who are not interacting with the system, you are encouraged to inactivate those users on the Company->People page to reduce invoice costs. PLEASE NOTE: for billing purposes, ClickTime defines 'active user' as the access status of a user in your account (active/inactive on the Person Details page), NOT by who is or isn't using our application. Invoices are typically generated on Thursday of each week. In most cases, we require a valid credit card on file and will bill that automatically. We then multiply the Average Number of Users by the Per-User Charge to determine your bill. More details on standard pricing can be found here. The Per-User charge depends on the type of account you have and the additional Modules. At the end of your billing cycle, we divide the number of users by the number of days in the cycle, and then round that up to the nearest whole number. We determine this by reviewing the number of users who have access to your ClickTime account each day and add that number up throughout your billing cycle. The Average Number of Users in your account for the previous month.Your Monthly Charge is determined by two things: However, you can always email to request a copy of an invoice that has already been generated and/or paid. Please see the other sections of this guide for additional information regarding how your charges are determined and how to change your Payment Method and/or Billing Contact.Ĭurrently ClickTime does not offer a method to view and download invoices from prior pay periods. An invoice will be sent via email or mail to the Billing Contact. Your invoice amount is determined by the Average Number of Users for the time period, which is multiplied by your per-user charge. Unless otherwise specified, ClickTime will bill the credit card on file in arrears every month. How Does ClickTime Determine My Monthly Charge? How Do I Get a Copy of Previous Invoices? Welcome to ClickTime! This article is intended for customers who have questions about our invoicing process, how to change the payment method, updating information about their organization, and more.
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